Returns & Exchanges

Due to the perishable nature of our raw kombucha and fermented offerings, we do not accept physical returns; however, we are committed to ensuring your total satisfaction with every bottle.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package for any signs of damage, leakage, or temperature issues that may have occurred during transit.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the shipping box and the specific products involved to help us expedite your resolution.

• 3.
  Contact Support

  Email our Customer Flow team within 7 days of delivery with your order number and the photos of the items in question.

• 4.
  Receive Resolution

  Our team will review your claim and provide a replacement shipment or a digital credit to ensure you can continue your wellness journey without interruption.